Job Details

Listed

Sep 16, 2022

Location

United Kingdom

Closing Date

Oct 14, 2022

Rebellion

Junior IT Technician - Onsite

Are you looking for an IT technician role with excellent career growth opportunities in a thriving industry?

We want you to #JOINTHEREBELLION!

For 30 years we’ve been creating incredible video games at our multiple studios, but Rebellion is more than just games. We have our own film and mo-cap studio, we create board games, publish books, and through 2000AD we publish comics and graphic novels such as the amazing Judge Dredd.

We operate across multiple UK locations, with studios based in Oxford, Warwick, Liverpool, and Wakefield. Work-life balance is important to us, and we want everyone at Rebellion to work in the way that works best for them.

The Opportunity

The Junior IT Technician is an exciting new role in our expanding IT Service Delivery team. You’ll get hands-on experience using and deploying a variety of hardware and software and learn how to troubleshoot a large range of issues through your work on service desk tickets. Building and deploying desktops and laptops will be a large part of the job so you’ll gain a good understanding of the deployment process using a variety of systems.

You’ll be interacting with the rest of the IT team as well as other members of staff across the business at all levels of seniority on a daily basis. We run a mentoring system for the junior team members so you will be coached by both your peers and more senior members of the team.

Job-related formal training will be available on areas which further the successful candidate’s knowledge and career progression. This is a fantastic opportunity for growth and experience in an exciting industry!

Responsibilities

  • Build, upgrade, install and configure laptop and desktop PCs, replacing parts as needed.
  • Diagnose and resolve software, hardware and network incidents, on Windows operating systems and across a range of software applications.
  • Assist users with any logged, IT-related incidents when called upon.
  • Set up user accounts, profiles and passwords.
  • Carry out problem analyses to implement temporary or permanent fixes with the aim of restoring service as soon as possible.
  • Accurately record, update and document requests using the IT service desk system and company documentation platform.
  • Attend training courses as identified and agreed for appropriate development. These may be on-the-job training sessions.

Requirements

  • Ability to install, upgrade, and maintain PC workstation and laptop hardware.
  • Experience with Dell hardware.
  • Experience with MS Office/Outlook.
  • Windows 11 OS and Windows 10 OS experience.
  • Basic networking knowledge.

Benefits

We offer an extensive benefits package to our team including:

  • 26 days holiday + Bank holidays (increasing with service at 5 years – one day each year until you reach 31 days)
  • Private Medical Insurance, the healthcare cash plan, including dental and Vision
  • Life Assurance, Income Protection & Critical Illness Cover
  • Enhanced Family Leave
  • Interest-Free, Tax-Free loans
  • Enhanced Pension Scheme
  • EAP a range of Mental Health and Wellbeing Support
  • Plus loads more… including a wide range of discounts, freebies and social events!